Terms of Service

These Terms govern access to and use of the HaulCommand platform and related services (the "Services") by the subscribing business ("Customer") and the users it provisions. By using the Services you agree to these Terms. If you're accepting on behalf of a company, you represent you have authority to bind it.

1. The Services

HaulCommand provides operations software for hauling and field-service businesses: dispatch, driver applications, fleet telemetry, automations, messaging, quoting, billing tools, and optional AI/MCP integrations. Features vary by subscription and configuration.

2. Accounts and responsibilities

Customer is responsible for its users, its configuration choices (including automations, geofences, messaging rules, and AI tool permissions), and the lawfulness of the data it loads into the Services. Customer will maintain accurate billing information and keep credentials secure.

3. Customer data

Customer owns its data. We process it only to provide the Services, as described in our Privacy Policy. Customer is responsible for providing any required notices to, and obtaining any required consents from, its employees (e.g., on-shift location tracking) and its customers (e.g., SMS opt-in).

4. Messaging compliance

Customer SMS is sent via registered 10DLC numbers. Customer agrees to send only to recipients who have opted in, to honor opt-outs, and to comply with the TCPA, CTIA guidelines, and our SMS Program Disclosure. We may suspend messaging that risks carrier enforcement.

5. AI and automation features

Automations and AI tools act under Customer's configuration. Financial tools require per-call human approval by design. Customer reviews and is responsible for actions its users approve. AI outputs may be imperfect; the Services surface payloads for review before consequential actions.

6. Fees and payment

Fees are set out in the applicable order form: platform fees (monthly or annual) and, where applicable, transaction fees. Amounts are due as invoiced. Late accounts follow a notified enforcement ladder (grace period → read-only → suspension); paying restores access immediately. Suspension does not delete Customer data.

7. Term and termination

Subscriptions renew per the order form. Either party may terminate for uncured material breach. Upon termination, Customer may export its data; we delete Customer data within 90 days thereafter except as law requires retention.

8. Acceptable use

No unlawful use, no attempts to breach security or access other tenants' data, no reselling the Services without agreement, no use to build a competing product from non-public elements.

9. Warranties and disclaimers

We provide the Services with commercially reasonable skill and care. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. Routing, ETAs, and optimization are operational aids, not guarantees.

10. Limitation of liability

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. EACH PARTY'S AGGREGATE LIABILITY IS CAPPED AT THE FEES PAID OR PAYABLE BY CUSTOMER IN THE 12 MONTHS BEFORE THE CLAIM, EXCEPT FOR BREACH OF CONFIDENTIALITY, IP INFRINGEMENT, OR PAYMENT OBLIGATIONS.

11. General

These Terms are governed by the laws of the State of South Carolina. Disputes are resolved in the state or federal courts of Charleston County, SC. We may update these Terms with notice; continued use after the effective date constitutes acceptance. Contact: legal@haulcommand.ai.